Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:
- Sale items or items purchased during a promotional event are not eligible for a refund.
- Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase;
- Item/s must be returned in original condition, unworn, unaltered, unwashed;
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. HC&S takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by HC&S
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.
Please contact us using our contact form.