NOTE: WE'VE PASSED THE XMAS ORDER DEADLINE

Returns & Exchanges

RETURNS POLICY

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions: 

  • Sale items or items purchased during a promotional event are not eligible for a refund. 
  • Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase; 
  • Item/s must be returned in original condition, unworn, unaltered, unwashed;

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame. 

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. HC&S takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by HC&S

EXCHANGE

We're not able to offer an exchange on returned items as we make to order and don't carry stock. All returned items will be refunded once they've been received by our warehouse in the original condition. If you need a different size or colour of an item, then you'll need to place a new order.

Please contact us using our contact form.