EU VAT TAXES & COVID-19 INFO
🍟WE'RE IN THIS TOGETHER 🍨
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IMPORTANT: FOR ALL EUROPEAN & UK CUSTOMERS
As of the 01.07.21 the EU will be implementing new VAT tax laws and all EU orders will incur a VAT charge. Please be aware that depending on your location and the value of your order you may be required to pay duties and taxes by your local government and customs office. It is the responsibility of the receiver to pay these duties and taxes. Please contact your local customs office for more information regarding duties and taxes.
IMPORTANT: COVID-19 SHIPPING INFO
I hope you're staying safe and keeping positive in this surreal time we all find ourselves in.
I wanted to let you all know what's happening here at HC&S and acknowledge these uncertain times. Our main focus is the well being of our communities and for that, I am carefully monitoring the daily developments of the COVID-19 situation worldwide.
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Latest Update: 27/04/2021
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Latest Update: 27/04/2021
IMPORTANT: At this stage, we're still able to fulfil your orders but currently in some cases it is taking up to a month for orders to be delivered. Please bare this in mind when placing your order as the shipping times are out of our control at this stage.
Our fulfilment times for printing our tees are back to usual times:
EUROPE/AUSTRALIA: 2-7 Business days
REST OF THE WORLD: 7-10 Business days.
Please note most orders are shipped to our customers within 10-15 business days after order fulfilment. Please be aware that due to the Covid-19 situation some delivery delays may be expected. Therefore we ask customers to allow the carrier an extra 10 business days after the last estimated delivery date to finalize the delivery.
There will be longer delays for customers in New Zealand and the USA due to reduced capacity at our US facilities following the authorities guidelines. Delivery times may be longer than usual for those countries.
Our fulfilment times for printing our tees are back to usual times:
EUROPE/AUSTRALIA: 2-7 Business days
REST OF THE WORLD: 7-10 Business days.
Please note most orders are shipped to our customers within 10-15 business days after order fulfilment. Please be aware that due to the Covid-19 situation some delivery delays may be expected. Therefore we ask customers to allow the carrier an extra 10 business days after the last estimated delivery date to finalize the delivery.
There will be longer delays for customers in New Zealand and the USA due to reduced capacity at our US facilities following the authorities guidelines. Delivery times may be longer than usual for those countries.
What we're doing now to help:
- Changing all customer contact points including the order confirmation email to highlight these delays.
- Providing affected customers the option to cancel their order before shipment.
- Bringing on additional resources to help with customer support inquiries.
- Potentially suspending all of our embroidery products due to extended fulfilment delays outside of our control.
Thank you for your support.
Look after yourself and stay happy! 😘
Elise x